Understanding your care needs
The team at BooCare are here to talk about your needs and give advice, we can discuss our home care options so that we can develop a plan that completely suits your needs.
If you would like to discuss care, we would take some basic details over the phone to ensure that we can meet your needs. We would then arrange a visit at a time that suits you. During the visit we learn all about you to understand your unique needs and how we can best support you. If you decided to go ahead, we would use this detailed assessment to agree a personalised care plan with you. There is no obligation to commit to anything until the process is completed.
Frequently asked questions
Are your Carers insured and checked?
Yes. Every Carer is a BooCare employee. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and ensure all staff then cover each carer with general liability and workers’ compensation insurance.
Will I have a choice of who comes to my home?
Yes. We encourage your involvement in the decision-making process. And with our proprietary screening and selection system, you can rest assured that we do our best to take the guesswork out of matching the right Carer to you and your family. However, you must be satisfied. We’ll never send a Carer who doesn’t meet your needs, and we’ll always accommodate any requests you may have for a change in Carers.
Will my family member always receive care from the same Carer?
Our goal is to establish a long-term relationship with your loved one. Should your family want to request another Carer for any reason, we’ll search for a match until your family is happy. We understand that a strong rapport and trust with a Carer is vital to a successful experience. If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one Carer in a given week. If your family requires multiple Carers, our goal is the same: we want you to be satisfied and happy. We’ll do what it takes to make sure we achieve that goal.
Can BooCare help with medications?
Yes at BooCare we can administer medications, we can also assist in reminding individuals to take their medications. In fact, medication reminders are one of our most requested services. We can also report any side effects and assist with pre-measured medication packages.
Can I change or discontinue the services my loved one receives?
You can change the number or type of service we provide your loved one whenever it’s necessary. We understand the care situation can quickly change, so we’re as flexible as possible with your loved one’s care.
How can I verify a shift was completed?
At Boocare we use a technology to support our care visits. Each carer will have to login from the clients home to say that the visit has started, finished, and all of the activities carried out whilst visiting documented. Detailed notes will be written on the system and can be accessed by our clients and their loved ones. Also, our itemised invoices are always sent after services are completed. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your invoice is sent.
Do I need a doctor’s authorisation for your services?
No. You choose the services you want, when to start those services and how often those services are used. If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we’re happy to help with the entire “benefits coordination” process. This includes providing any documentation you need for reimbursement by an insurance carrier.
What are the costs of your services?
Every family we serve receives a Personal Care Plan specific to their needs and budget. Several factors help determine the exact cost:
- Number of hours of care per week
- Level of home care services received (non-medical, personal care, etc.)
To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a Personal Care Plan and the rates for each service on your plan.
We always provide a written rate sheet prior to initiating services. Rates will never be increased without at least thirty days notice.
Are home care services covered by insurance or NHS Social Services?
There is no straightforward answer to this question, although we are happy to help you to find out. Social Services will pay for certain things depending on the level of your need, coupled with an analysis of your financial circumstances. In addition, we are happy to work with other methods that your local Social Services department might use, such as Direct Payments or a Personalised Budget. Please call our office and we will gladly assist you with your funding options.
Do I pay the Carer directly?
No. You (or an authorised representative) are only invoiced after the completion of services. Usually, this happens four weekly. You never have to pay Carers directly. And you’ll never be asked to pay an additional fee to any employee.
How is the privacy of my personal information maintained?
Your information is never sold to a third party under any circumstances. In fact, only the office personnel and Carers who are directly involved in your services will have access to information related to your care.
BooCare seems like a good choice. What’s the next step?
Contact our friendly team. We’ll arrange a time to visit you, your family and/or any authorised representative to fully discuss your particular situation and how Boocare might help. Together, we’ll go over the care your family needs and the care we provide. We’ll answer all of your questions regarding services and costs. Then, we’ll begin putting together your Personal Care Plan and matching your loved one with the right Carer. We pride ourselves on being able to respond to urgent care needs with speed, but without compromising on standards.